You're safe with us!
We process your order with safe,
secure technology. We do not keep your card on file.
Refund Policy
When we agree to refund a purchase, we will refund (usually
by check or refund back to your credit card in the purchaser's
name and address) within 30 days.
Shipping Time
IN
THE US: Though we usually process and
begin shipping within 24-48 hours, please allow us 5 full
business
days
to process your order. We will let you know if there is a longer
delay. Please contact
us first if
you need to rush the order. In the case of custom orders,
this
time may be longer and should be noted on the individual product
page.
INTERNATIONALLY:
We will process your order as stated above. Shipping time
will go according to the Post Office or other venue.
Shipping
Costs
Online
and catalog shopping save you time and money in gas and maintenance,
impulse buys, and food and drink purchases while shopping outside
of the home. You don't have to look in a mirror, brave the weather,
or drag babies or creaky bones to the shopping center for fun-filled
hours of crowds, lines and frowns.
We want
you to enjoy your shopping experience with a small company founded
on great customer service. We ship to you FAST and safely,
and we give you the lowest shipping
price we can find to do that!
Returns Policy
If you feel
your unused product purchase needs to be returned,
we ask that you follow procedure:
* You must return the item within 15 days of purchase, unused.
* Return it in the shape it arrived.
* Return in any original product packaging (you may choose another box to ship
in, but please be sure the product is in it's original box).
* Include a note as to the reason you're returning the product(s), and your invoice
OR the date of purchase, your address, your name, and your contact information.
* contact us for approval before marking
an unopened shipment "return to sender"
* Returns (with approval) should
be sent to the following address:
Balter
Catalogue Company
C/O Kathy B: Returns
5697 Punkintown Road
Douglasville, GA 30135
Once we receive the item, we will
process your refund or store credit immediately for the original
purchase price, minus shipping costs. A
10% restocking fee may apply on certain items.
We will not give a full refund for
items used, damaged, missing pieces, or out of its original package.
We reserve the right to issue partial refunds or store credits
if our policies are not followed.
If you feel your USED product
purchase needs to be returned, we ask that you follow
procedure:
* contact us for approval
* You must return the item within 30 days of purchase
* Return in any original product packaging if possible (you may choose another
box to ship in, but please be sure the product is in it's original box, if
any)
* Include a note as to the reason you're returning the product(s), and your
invoice OR the date of purchase, your address, your name, and your contact
information.
* Returns should be sent to the following address:
Balter
Catalogue Company
C/O Kathy B: Returns
5697 Punkintown Road
Douglasville, GA 30135
Once we receive the item, we will
process your store credit immediately for the original purchase
price if the item has failed due to a manufacturing error. We
take no responsibility for damage during shipping. We
reserve the right to issue partial store credits if our policies
are not followed or the item has been used and has no obvious
reason for return. An obvious reason to return a used product
is if the workmanship fails. Normal wear and tear will not be
refunded.
